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130,000 MR points
Review: Delta Grand Okanagan Resort, Kelowna
Room Type
King Deluxe Room,
Grand Okanagan Two-Bedroom Residence
Grand Okanagan Two-Bedroom Residence
Elite Status
Marriott Titanium
Date
July 2021
Rating
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14 Comments
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I just stayed there a day ago and it looks like they followed your advice! “they were a little tedious to use, as you have to make multiple trips to these food venues each day. ” they are offering instead $40 at oak+cru a day instead of $20 at oak+cru and $10 at the cannery market place and you can also use the welcome drinks at oak+cru too now.
Wow! Loved this tandem article and fun to read!
I would like to share a totally different experience from staying at this hotel during the Good Friday long weekend this year. When I checked in as a platinum member, I did obtain an upgrade to a larger room (the same one that Amy got), but as for food vouchers, I was given a $10 USD credit voucher and a breakfast voucher. At that time the breakfast voucher was only good for banana loaf, a cold mixed berry drink and a parfait with some mixed berries. There were no eggs or any kind of hot food offered to me unless I was willing to spend extra. In fact, the servers kept on telling me the breakfast voucher could be used as a $10 CAD credit instead, and I had to verify with the front desk to confirm that I did not have to pay extra for the banana loaf as breakfast.
Also, the room was not fully cleaned. There was a broken balloon piece hanging on a mirror. I did complain to the front desk right after I discovered this, but all I got in return was apologies. In addition, a few hours before checking out, I also noticed there was mold in the shower (it was hidden at a corner which was not visible unless one bent down).
Anyhow, Ricky and Amy both definitely have a more positive experience than I had. If I ever decide to try this hotel again, I will call them in advance just to make sure I will at least be receiving the same five vouchers that were offered to both Ricky and Amy….and also that the breakfast voucher is good for any item on the menu…..
@Mike you might get that upgrade. Kelowna is having the perfect trifecta of problems and people are staying away. It is the Covid Hotspot with a huge spike in cases, a heat wave warning people to take shelter and smoke from forest fires that people are urged to stay indoors.
Great review Ricky. I take it the lounge is still closed. Great hotel and location. By the way there is a public lot a block away by the library that has cheap parking rates if you didn’t get parking comped.
We stayed in May and are headed back again this weekend. When they could not accommodate a suite upgrade, I asked if they would comp the parking instead, and after checking with a supervisor the parking fees were waived (titanium). Also nice to see the wine tasting room has opened. In May it was outside on the patio just beside Oak and Cru.
Always nice to go for getting those little fees waived when suite-talking attempts inevitably do fall short.
Came here earlier this year. Loved the hotel so much that we booked another trip back in October.
As mentioned in the post, we were able to secure an upgrade but were unsuccessful in securing a suite.
With them not offering breakfast as a welcome amenity are you asking for a $100 USD credit?
P.S. We’re going back again this weekend, and were unable to secure a suite again (Platinum). Got offered a larger guest room. Asked for a suite during the week when it’s available, they said it wasn’t.
Great article! Thanks, Amy and Ricky. A couple of weeks ago, My wife and I travel to Banff and stay at the Pomeroy Kananaskis, got an upgrade (with SNA) to the Hospitality Suite. Thanks to Amy’s inspiration’s article before. We also stayed at the Victoria Marriott Inner Harbour. In August, we will be staying at the Westin Trillium House, Blue Mountain, 60K for a night for our family of 4. (The cash price is $500.00/night). I began my luxury taste because of Ricky’s influence. 🙂 Maybe in fall 2021, we will try the Delta Grand Okanagan
How much was the parking? Can you park somewhere else for less? Thanks
$30/day for self-parking and $50/day for valet parking. I imagine yes, you can park not far from the hotel for less.
I am shoe isles that you were charged the resort fee on the points bookings. We have stayed there for 5 night points bookings over the last two summers (and an extra 3 night last summer) and even as a gold member, they have always included a letter in my welcome package, mentioning that they are waiving the resort fee doe my loyalty. Great reviews by the way! Hopefully you samples some food at BNA, across the road!
That’s a surprise to me! Something to ask the hotel about and see if they can extend to us next time.
While the hotel appears to be decent enough, I still think it’s way overpriced…$600 to $700 per night (before tax) is just insane.
The resort fee is annoying as well – it might be worth more than its price, but it covers stuff that I would never spend money on in the first place, so I am being forced to spend $20 for something I don’t really enjoy, which is a waste of money IMHO.
Nevertheless, I still enjoyed the review very much as it provided valuable information.
By the way, do you live in Kelowna?