Business Platinum Card from American Express
130,000 MR points
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130,000 MR points
45,000 CIBC Aventura Points†
40,000 Scene+ points
35,000 RBC Avion points†
Uncategorized Oct 23, 2025
Reviews Jun 26, 2025
Deals Jun 18, 2025
My husband just had his flight cancelled a few days ago. It was a Westjet direct from Palm Springs to Vancouver. It was replaced by Palm Springs to Calgary to Vancouver, with quite a long layover in Calgary. He specifically booked the return trip on Westjet because the flights were direct. It is a lot easier/faster to return to Vancouver via SFO, LAX (Air Canada) or SEA (Alaska) than through Calgary. He felt that if WJ cancelled his return flight, he could get a refund and book a flight with a better connection through SFO, LAX, or SEA on a different airline. Westjet refused to issue a refund as his flight was “rescheduled”. He argued long and hard, but ended up having to take a credit. If it had been made clear that if WJ changed a direct flight for a connecting flight did not qualify, then he never would have booked a return flight. Beware of “bait and switch”.
The airlines should next offer full refunds for those customers who heeded the govt’s recommendations to cancel travel after the pandemic was announced.