WestJet Will Issue Refunds on Cancelled Flights

 

2 Comments
  1. Sandra thompson

    My husband just had his flight cancelled a few days ago. It was a Westjet direct from Palm Springs to Vancouver. It was replaced by Palm Springs to Calgary to Vancouver, with quite a long layover in Calgary. He specifically booked the return trip on Westjet because the flights were direct. It is a lot easier/faster to return to Vancouver via SFO, LAX (Air Canada) or SEA (Alaska) than through Calgary. He felt that if WJ cancelled his return flight, he could get a refund and book a flight with a better connection through SFO, LAX, or SEA on a different airline. Westjet refused to issue a refund as his flight was “rescheduled”. He argued long and hard, but ended up having to take a credit. If it had been made clear that if WJ changed a direct flight for a connecting flight did not qualify, then he never would have booked a return flight. Beware of “bait and switch”.

  2. Brenda M. Brown

    The airlines should next offer full refunds for those customers who heeded the govt’s recommendations to cancel travel after the pandemic was announced.

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