Working in Airline Loyalty, Part 4: Terms & Conditions

3 Comments
  1. Richard

    Loved this inside series.
    As someone who also drafts terms and conditions for contests, promotions and programs, I see my role as keeping the game fair. Fair for the customers so they get a shot at the Big Prize of course; but also fair for the Company or Sponsors who are putting up the prize money.
    I’ve noted that the Marketing Managers don’t like lengthy rules and insist that all customers want to engage in fair play only. This is a challenge for me to prove how some devious minds work!
    I very much appreciate reading someone else’s perspective on this issue. Thanks.

  2. Al

    Great articles Jayce!! I really wondering though with very smart ppl like yourself and other genius’, how many the loop holes and ins/outs you guys really know but are afraid to share. I’ve heard it’s even a bigger game in the states. But thanks for sharing what you do. I also find it a fascinating sometimes fun “game.”

  3. Leon YYC

    I am reminded of the adage “takes one to know one.” It takes a gamer to know a gamer and that’s why Loyalty Departments are hiring points and miles gamers.

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