US Issues Travel Ban on Europe as Coronavirus Batters Global Travel

8 Comments
  1. A S

    I am strongly leaning towards cancelling my mini RTW (or at least postponing it as much as possible).
    It pains me to do that, because I’ve been looking forward to it a lot. But the coronavirus is serious, and we need to act accordingly.

    I haven’t pulled the trigger yet.
    One thing I’m wondering.. AC put out a statement that they’ll allow free changes out to December. My understanding is that’s supposed to apply to Aeroplan too. Now, the question is.. will that allow me to move my two stop mini RTW to that time? Any data points on that?

    1. Ricky YVR

      Yes – it seems that Aeroplan is allowing blanket free cancellations now.

      1. litokid

        I think the commenter above has the same concern I do – if we cancel now, it seems likely that we won’t be able to rebook a mRTW with 2 stopovers.

        We can preserve the old rule if we merely change instead of cancel, but according to normal rules we wouldn’t be able to move all the way to December as our first flights have to take place within 1 year of original ticketing date, which would be August at the latest. Anyone have data points for an exception to the contrary?

        1. A S

          Yes, that’s exactly my concern.

  2. steve

    I cancelled an award Feb 14. It is 10 days to process it said. Now 14 days, still not done and I’m getting check-in emails for tomorrow’s flight. Aeroplan and Air Canada have basically closed shop today so can’t get anywhere. Tried to cancel again online yet no submit button. I’m curious since I could be potentially been listed as a no-show tomorrow what problems that causes with being flagged by Canadian/American customs, TSA or Nexus? I’ll eventually get my refund (I have the confirmation) but don’t want any long term effects due to Aeroplan’s incompetence.

    1. Aleks

      I had to cancel my flight yesterday, 6 hours before departure!! Same concerns, I still see the flight listed in my bookings.

      1. Chris

        I cancelled my flight through Aeroplan on March 7 but received no e-mail as well. I decided to call them today, managing to be put on hold and stayed on hold for 4 hours until I was connected with a CSR! They saw my online request but nothing after that… the CSR performed the cancellation while on the phone with me.
        If you have to call, keep trying until you are put on hold!

        1. Alice

          Thanks Chris! I had the exact same thing, cancellation fee was charged but no email. Flight was still showing. I called AP yesterday, 5 hour on hold and then AP hung up on me saying they have a high number of calls. Called today right at 7 am, after 4 hours (phew) got through to an agent and he processed the cancellation, it took 28 minutes, he didn’t tell me what the issue was. He did tell me that the tax refund will take awhile since they are extremely backlogged.

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