Business Platinum Card from American Express
130,000 MR points
Telus to Impose 1.5% Credit Card Fees
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I just got my notice today in regards to this surcharge. I have internet cable and phone with them and will now be looking for another provider
Great article! I have my phone plan with Telus and am planning on switching to another provider ASAP! Unfortunately, I’m locked in with my internet for another year.
This is such an unnecessary fee, it’s ridiculous, idk what they were expecting.
If you have Telus Internet, switch to paper billing to make them pay! I can be petty if they can!
It’s always a good idea to leave any telecom regularly. That way you get on their winback list and will get a call with a killer deal. I’m currently with Telus after leaving for $35 for 30gb a month. That’s worth way more than the credit card issue. Also, prepaid Visa and MasterCard are exempt. So I’ve moved my PAD to my Wealthsimple spend account and will still get 1% back. Also, PC money account gives 1% back in PC points. Minor inconvenience to send money to my WS account monthly.
Pay by automatic withdrawl. This month, from bank account “A”, then CALL and change the payment to account “B” for next month, then change back and forth every month, with a call. Their call center costs will skyrocket.
I am a Koodoo customer, and the option to pay with a credit card has not worked for the past two months.
The CRTC better squash this Sh!t before it gets out of hand!!
Just because you ‘can’ charge a fee doesn’t mean you should!. Interchange fees are part of business costs on with other operating expenses. If you are a high volume merchant, your merchant fee can be as low as 0.99% so Telus is likely making some money on these fees. Whats next? Is Telus going to charge us a fee every time we call customer service or visit a retail location? — Fortunately for me I already cancelled my Telus account years ago!
So if you get your monthly invoice electronically you get no discount, time to change to paper invoices, screw Telus, their mailing fees alone will be more than the 1.5% surcharge.
If I wasn’t locked in a 2 year plan with Telus, I’d move to Novus instantly. Sadly though, I doubt it’ll make any difference either way as it’s just a matter of time until the other carriers follow suit and price gouge everyone just like Telus (probably followed by other industries as well afterwards)
I reviewed my current internet plan and found Telus to be the best in my area so I am sticking with them. I did, however, adjust my plan to a higher speed plan with a total saving of $30 per month. I would not have even looked at my account had they not sent the 1.5% increase e-mail.
They are down $ from me, they locked me in for another 2 years but I’ll have a new wifi router so over all I think it worked out for me.
I’d be looking to switch providers ASAP if I was with Telus. I’d also be looking to make multiple cash payments in person at Telus stores in order to increase their costs of receiving payments. Screw them.
You cannot pay your bill at a Telus store!!
Good to know. Thanks. So much for my idea.
It will be interesting the way Bell and Rogers handles this. Telus is basically a mobile phone company, so the charge is just for your phone plan. The other two are massive and have numerous products people pay monthly with cards – mobile, internet, TV, streaming services, etc. If they do a blanket surcharge on all their products, consumers are basically screwed.
Telus at least out west provides everything that Bell/Rogers do – our internet is with them, and I know people who have internet/phones/cable/streaming/etc. all with Telus. We’re pretty rural so our only reasonable speed internet options are Telus or Shaw.
I reckon Rogers will wait a long time before ‘announcing’ any new fees since public anger at the numerous outages is still red hot lol. I think Bell might wait as well to see how many clients Telus loses to this new fee, but Bell is likely next in line to implement this fee, unfortunately. If you have a credit card that pays nicely on re-occurring bill payments, then you can either recoup or at least offset this fee. Scotia’s Momentum Infinite card pays 4%, so you still are ahead by 2.5% and have mobile device insurance.