The Aftermath of the Marriott Merger

 

5 Comments
  1. Hyacinthe

    My points from my SPG Amex haven’t been posting yet since August. On the plus side, my account shows Platinum Elite with 2 nights this year, although pre-merger I was Gold through SPG Gold status match (Amex Plat).

  2. James

    On a sort of related note, I had booked at trip to Maui for March 2019 before the Aug 17, 2018 merger which was at the time 40000 points per night; all without having enough points. After Aug. 17th, I was able to see the booking as per regular then at some point in time, reviewing the booking showed 50000 per night. I decided to wait a couple of months with all the changes happening; called early October, had enough points but not with the new rate of 50000 per night. A brief chat to explain the situation; placed on hold for a few minutes, voila, the agent confirmed the bookings at the older rate and in fact, just provide extra points to cover the booking difference thus no change overall for my account. (I do see the transactions in my history) So not too painful; pretty quick to get it resolved by Marriott. I think for more complex problems, will still need to call in and explain but I would think get resolved one way or another.

    1. Ricky YVR

      Hey James,

      Thanks for contributing your experience. It’s pretty much in line with my own – despite IT challenges, Marriott phone agents have been very willing and able to resolve simple issues like this.

  3. Ana

    Hi Ricky, following up on the Platinum Status Challenge, I have not seen information posted anywhere online about this – are you saying if we call Marriott, we can still participate in this challenge (even after the merger)? Thanks!

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